Warranty policy

Prismatique offer up to two year Manufacturer’s Limited Warranty in selected equipment. In order to validate the warranty, the customer must book a complimentary training on eligible equipment.  The untrained use of the device by the customer will void the warranty.  All Goods should be used only by trained and/or certified professionals.  Prismatique shall not be liable for any damages or injury resulting from unauthorized use of Goods, or use of Goods by untrained or uncertified professionals.

Upon receiving your device, open and inspect the package for any dents, scratches, cracks or missing components. In case of presenting any of the above issues, send an email to info@prismatiqueusa.com  with subject as “New (device name) – (condition)” and add any supporting pictures within 3 days of receiving. The Buyer’s failure to give notice of any claim within three (3) days from the date of delivery of the Goods will constitute complete and total acceptance of the Goods and Buyer will thereupon waive any and all claims regarding or related to the Goods.  

Prismatique is not responsible for revenue loss due to downtime required for repair, replacement, or shipping time.

Failure or damage resulting from misuse, accident, modification, unsuitable physical or operating environment, natural disasters, power surges, mishandling or tampering, or improper maintenance are conditions not covered. All incurred costs will be the responsibility of the customer.

In case of equipment malfunction, we are committed to performing a warranty repair to fix any defects as quickly as possible. In case this process involves replacement parts, the process time frame may vary depending on the case.

In the case that the customer receives malfunctioning equipment/parts, the customer is responsible for contacting the customer service department for troubleshooting and written confirmation of malfunction of the equipment/parts. After receiving confirmation, Prismatique will provide the customer with the return label and replace the equipment/parts.

The customer is responsible for notifying our company of equipment malfunction and must obtain authorization from Prismatique prior to shipping equipment back to Prismatique for any repair or replacement. Prismatique will not accept any returned unit without previous written authorization from a Customer Service representative.

Warranty covers needed repair parts and labor cost for repairs, the customer is responsible for all incurred shipping costs to and from Prismatique

In cases that the repair time takes longer than two weeks, the customer can request a loaner device with similar function(s) with the shipping cost covered by Prismatique. The customer is responsible for loaner shipping costs back to Prismatique.

Accessories and normal wear and tear of equipment parts are not covered in this warranty.